Terms of use

Last modified August 04, 2023.

1. Presentation

These terms of use provide a general description of the rules applicable to our services. By using our services, you agree to these terms of use.

We reserve the right to modify or update these terms of use at any time without notice. Changes will take effect immediately upon publication. Use of our services constitutes acceptance of these changes. We therefore recommend that you consult these terms of use regularly. These terms of use do not apply to Third Party Services. By using third-party services, you agree to the terms of use of such services.

eeproperty SA, the direct representative of the owner of the installation, implements the management and payment system described in this document. It adds credit to your balance on behalf of the owner of the installation, who remains the supplier and beneficial owner of the income generated by the services described in this document, hereinafter referred to as the "Service(s)".

2. Use of our Services

You must only use our Services in compliance with applicable laws. Do not, under any circumstances, attempt to interfere with the proper functioning of our Services, access information by methods other than those made available to you by us, or use our Services in an improper manner. We reserve the right to suspend your account and all of our Services if you fail to comply with these Terms of Use or any applicable regulations.

The use of our Services does not give you any intellectual property rights in our Services or materials. You may not use any content from our Services without the express permission of eeproperty SA. The logos and trademarks used in our Services and materials are the property of their respective owners.

All our services are accessible online or via our mobile application. As part of your use of our Services and following your request, we may send you notification messages by various means linked to the operation of our Services. You may deactivate the sending of notifications at any time. At your request, a fee of CHF 2.00 (postage) will be charged for sending access by post, together with a QR-bill. Ordering a QR-bill costs CHF 2.- (including postage). Ordering an RFID card costs CHF 12.00 (including CHF 2.00 postage and packing). The amounts invoiced correspond to the operating costs of eeproperty SA. The amounts will be automatically deducted from your user account balance.

3. Your user account

You must have a user account in order to use our Services. Your user account can be created by you during the registration process. In all cases, your user account must be validated by an administrator of our Services. You certify that the personal information you provide is accurate.

You are entirely responsible for any activity carried out through your account and for maintaining the confidentiality of your login details. You agree to notify us of any fraudulent use of your user account by a third party and not to make any commercial use of our Services without our prior authorization. Your right to use our Services is strictly personal.

4. Credit your user account

You are required to credit your user account using the following secure payment methods:

  • Electronic (credit card, PostFinance, PayPal, TWINT, ...)
  • QR-bill pre-printed with your name to be paid at the Post Office counter
  • E-banking transfer from your bank’s website

As the direct representative of the plant owner, all additional credits/receipts are made on behalf of the owner. The facility owner remains the provider of the Service and is the beneficial owner of the revenues generated by the Service in question.

5. Your balance

The balance of your user account represents the amount available for use of our Services. You will not receive any interest or income from your balance. You are not required to maintain a balance at all times, but if you wish to use our Services, your balance must be at least sufficient to pay for your use. Your balance must never exceed the maximum amount of CHF 3,000 per user. Please note that the Swiss Financial Market Supervisory Authority (FINMA) does not supervise the activities of eeproperty SA. Consequently, the balance of your user account is not covered by the deposit guarantee.

You agree that we may set off any amounts due on your balance, in particular the deduction of credit advances and administrative fees. In the event of repayment of a credit advance due on your balance, an administrative charge of CHF 2.00 will be deducted directly from your balance, regardless of the method of repayment. We reserve the right to send you a reminder invoice for the amount due, plus administrative charges, in the event of non-repayment within 30 days.

6. Refund of old laundry cards (applies to vesta®)

If the installation of our solutions replaces a pre-existing payment system and you are in possession of a card or badge for which you would like to recover the remaining balance, it can be returned to us by post within 6 months. The balance will be credited directly to your user account after verification with your building management. This takes a minimum of 10 working days. Requests for any deposits on your laundry cards should be addressed to your building management or caretaker.

7. Data protection

Your personal data will be collected and processed in accordance with our privacy policy.

8. Modification and termination of our Services

We may add, modify or delete features of our Services at any time. You also acknowledge that we may terminate all or part of our Services, modify your login, personal data and preferences or delete your user account for any reason. Any termination of your access to our Services under the terms of these Terms of Use may be effected without prior notice.

You may stop using our Services immediately by sending us a termination letter by post. We undertake to refund the balance of your user account after deduction of an administration fee of CHF 5.

If you change your name or relocate, please inform us as soon as possible. If your user account is inactive for more than 2 years, it will be automatically deactivated. You must contact eeproperty within 12 months of the account deactivation date in order to reactivate it. Once this period has elapsed, your account will be deleted and your balance forfeited.

9. Limitation of liability

Except as expressly provided in these Terms of Use, we make no warranties of any kind with respect to our Services. We make no promises as to the availability or reliability of any specific functionality or access to our Services. We cannot guarantee the timeliness of sending or receiving e-mail, postal mail, QR-bills or any other correspondence.

We cannot be held responsible for inappropriate content or misuse of our Services. Nor can we be held liable for any damages whatsoever, direct or indirect, including loss of profits, goodwill, data or any other intangible property that may arise from the use of or inability to use our Services. Finally, we cannot be held liable for any costs that may arise as a result of unauthorized access to our Services.

10. Building regulations

You are required to comply with your building regulations. Under no circumstances may you use our Services in a way that violates the rules set by your building authority.

The rates for using the Service are determined and set by the management or owner of your building. These rates may be modified at any time by the management or owner of your building. In such cases, the management or owner of your building will inform you of the change in rates. Rates or any changes to them will be communicated to you by post, e-mail or directly in the vicinity of the equipment that enables you to use our Services. You confirm that you are aware of these rates, and if necessary, that you have contacted the person in charge directly for any price adjustment request.

11. Time slots / laundry schedule

When our Services are installed, any pre-existing schedules or time slots remain in force. If no pre-existing schedule or time slot applies in your building, you are free to use the appliances at your convenience. However, at the request of your building management, we may restrict the use of our Services in order to ensure compliance with building regulations, in particular by setting time slots for each user in a new schedule.

12. Legal compliance

You acknowledge that you have read the applicable laws and are responsible for complying with them. Under no circumstances may you use our Services in a way that contravenes the laws of the country in which you reside. You also agree not to use or transmit any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any federal, state, national or international law.