Last modified August 04, 2023.
We collect the following personal data:
The personal data we collect is gathered via paper or electronic forms sent to us by post or via our web platform. This information is sent to us either directly by the person concerned, or by the agency. Some of this personal data is mandatory to enable us to provide you with the requested service. If you refuse to provide this personal data, we will not be able to provide you with our services.
Each time you connect to our web platform, we collect the following information:
Each time you add credit, regardless of payment method, we collect information about:
We also collect, through our products, your usage information. This information includes:
Opinion surveys may also be organized to improve the user experience of our products and services.
We collect and process your personal data in order to:
We will only store your personal data for as long as is strictly necessary for the performance of our services. This period may be up to 10 years after the end of the contract of use, unless the applicable data protection law provides for a shorter or longer retention period.
We are committed to offering you the right to object to and withdraw your personal data. You can exercise your right to access, rectify and delete your personal data at any time, as well as your right to withdraw your consent to the processing of your personal data, in accordance with data protection laws.
The personal data we collect is stored in a secure environment. The service providers we employ are subject to the obligation of confidentiality and to compliance with the directives of the law on the protection of personal data. We make every effort to ensure that your personal data is protected against manipulation, partial or total loss, and against unauthorized access by third parties.
If you have any questions about the protection of your personal data or would like to assert your rights, please contact us by telephone or e-mail.