Privacy policy

Last modified August 04, 2023.

1. Scope of application

This Privacy Policy applies to our collection and use of your personal data when you use our services and web platform. The use of third-party services such as payment method providers are not subject to this privacy policy. Please consult the privacy policies of these services for more information.

2. Information we collect

We collect the following personal data:

  • Civility
  • Name
  • First name
  • Postal address
  • E-mail address
  • Landline/mobile phone number

The personal data we collect is gathered via paper or electronic forms sent to us by post or via our web platform. This information is sent to us either directly by the person concerned, or by the agency. Some of this personal data is mandatory to enable us to provide you with the requested service. If you refuse to provide this personal data, we will not be able to provide you with our services.

Each time you connect to our web platform, we collect the following information:

  • Connection date
  • The name of your web browser
  • Your browser language
  • Your operating system
  • Your IP address

Each time you add credit, regardless of payment method, we collect information about:

  • Added date
  • Payment method used
  • Amount credited
  • Balance status

We also collect, through our products, your usage information. This information includes:

  • Date of use
  • The number of the product used
  • Duration of use
  • Amount collected
  • Balance status

Opinion surveys may also be organized to improve the user experience of our products and services.

3. What we do with your information

We collect and process your personal data in order to:

  • Enable you to use our services
  • Send you notifications
  • Send you information about our services
  • Ensuring that your building’s schedule is respected
  • Guarantee respect for equipment and premises
  • Compiling statistics
  • Improve our products and services

4. How long we keep your information

We will only store your personal data for as long as is strictly necessary for the performance of our services. This period may be up to 10 years after the end of the contract of use, unless the applicable data protection law provides for a shorter or longer retention period.

5. Cookies

We use cookies to simplify your use of our web platform. Cookies are data automatically stored by your web browser on your computer’s hard drive when you connect to our web platform. No personal data is stored in cookies, and no other access to your hard disk is made by our web platform. You can configure your web browser so that no cookies are stored on your computer, or so that you are notified when a new cookie is stored. For more information, please refer to the help section of your web browser. The consequences of deactivating cookies in your browser may include the impossibility of benefiting from our products and services. No guarantee can be given in this respect.

6. Your rights

We are committed to offering you the right to object to and withdraw your personal data. You can exercise your right to access, rectify and delete your personal data at any time, as well as your right to withdraw your consent to the processing of your personal data, in accordance with data protection laws.

7. Security of your information

The personal data we collect is stored in a secure environment. The service providers we employ are subject to the obligation of confidentiality and to compliance with the directives of the law on the protection of personal data. We make every effort to ensure that your personal data is protected against manipulation, partial or total loss, and against unauthorized access by third parties.

8. Contact

If you have any questions about the protection of your personal data or would like to assert your rights, please contact us by telephone or e-mail.